FAQ

1. How do I place an order on aleoran.shop?

Browse our products on our homepage, select the items you want, and click the “Add to Cart” button. After making your selections, click the cart icon, check your shopping list, and click “Checkout” to proceed with payment.

2. Can I change or cancel my order?

You can modify or cancel your order before it is processed by logging into your account or contacting customer support. Please contact us as soon as possible to ensure your request can be processed smoothly.

3. What does a one-time charge mean?

Some of our products or services involve a one-time charge, which will be deducted in full after you confirm your order. You will see a description of the charges before purchasing; please read it carefully.

4. When will my order ship?

Once your payment is confirmed, your order will typically ship within 2-5 business days. After shipment, you will receive a confirmation email containing tracking information.

5. How do I track my order?

After shipment, you will receive a confirmation email with a tracking number. You can access the courier company’s website via the link in the email to check the shipping status. 6. What is your return and exchange policy?

We allow returns and exchanges within 7 days of receiving the item, provided it is unused and in its original packaging. Please see our detailed return and exchange policy for more information.

7. How do you protect my personal information?

We use advanced encryption technology to protect your personal information, and our privacy policy details how we collect and use your data. Please see our privacy policy for more information.

8. How can I contact us?

If you have any questions or need assistance, you can contact our customer service team via email, and we will respond to you as soon as possible.